When will you release a new case for my device?
Are your cases compatible with other products like the Apple bumpers, iPad Smart Cover or the ZAGG InvisibleShield?
How do you clean the case?
Are your cases intrinsically safe?
How long is my LifeProof product under warranty? What does the warranty policy cover?
I have sent in the requested information on my warranty claim. When will I receive my replacement?
How may I receive a warranty replacement if I purchased my case at a retail store?
My order wouldn't process, but I have multiple charges on my credit card. Why is this?
My order is not processing. Why isn’t my order processing?
- The billing address that is on the order does not match the billing address where the card statement is mailed to
- Unavailable funds
- The SSC number was missing or incorrect
- For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
- Incorrect credit card number or expiration date
My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
Can I modify my order after I have already submitted it online?
What is your return policy?
How do I submit a tax exempt order?
When I select my residential address for FedEx shipping, do I need to be home when it arrives?
I live outside the United States. What is the process for shipping internationally?
I am in the military; can LifeProof ship to an APO address?
When can I expect to receive my order?
- FedEx SmartPost
- Contiguous United States - 8-13 Business Days
- Alaska, Hawaii, and U.S. Territories - 17-21 Business Days
- APO/FPO - 2-6 Weeks
Will I be able to track my order? If so, how do I track it?