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Order Status

LifeProof works diligently to ensure a smooth ordering process and takes pride in providing a world class customer experience. However, if something regarding your order is incorrect, or you have questions, we would be more than happy assist. Please fill out the form below and provide as much information as possible. This will ensure that our customer service experts handle your case promptly and correctly.

About LifeProof orders:

Most orders will ship by the next business day after the order is placed. Business days do not include Saturday, Sunday or public holidays in the country where the order is dispatched.

We are unable to cancel or make any changes to orders that have been fully processed.

Once your order has been shipped, a confirmation email will be sent to you. This will include a tracking number where one is available - some shippers do not provide tracking information.

For 2nd Day Air service, our carrier will not deliver to PO Boxes. If you enter a PO Box shipping address, your delivery will be delayed until we can contact you to obtain a new valid address.

PLEASE NOTE: PO Boxes may be used for FREE UPS Mail Innovations service.

Refund policies:

We will accept returns within 30 days of the original purchase if the product was purchased directly from LifeProof. Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable for non-warranted returns.

You will be asked the reason for your return and you will need to provide your original order number. Accordingly, please have this information easily available.

You will receive your Return Merchandise Authorization (RMA) via e-mail which will include your RMA# as well as instructions for the return.

Accordingly, to return an item you must notify LifeProof within thirty (30) days of receipt of your order to obtain a return merchandise authorization (RMA). LifeProof cannot accept packages without an RMA number. RMA number must be clearly marked on the outside of the box. The product must be received by us, in the original condition, with a full description of why the merchandise was returned, with respect to the product(s) with-in fifteen (15) business days of the notification. We will refund your merchandise purchase price, less shipping and a 15% percent restocking fee. We will not accept merchandise returned COD or returned without an RMA number. All parts returned must be in the original and resalable condition in the original packaging. You must use an insured carrier service with a tracking number. Please provide us with return information when available. Refunds should appear typically with-in 5-7 days on your credit card statement. Returning a product without an RMA number waives our responsibility of having to issue a refund, even if proof of delivery is available, due to our inability to match your purchase with the return; consequently leading to your loss of both the merchandise and any refund.

Please contact Customer Service by Phone (USA Toll Free 1-888-533-0735) or Fax (+1-858-565-4282) or use one of the options on our Support Page page to obtain a Return Merchandise Authorization number. Please allow 5-7 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.

Our Customer Service Experts are here to assist you with any questions you may have about our products and the warranties covering the same. Your satisfaction is our number one priority.

Sat, 25 Oct 2014 16:48:16 +0000