LifeProof Policies and Warranties
Our Customer Service Experts are here to assist you with any questions you may have about our products and the warranties covering the same. Your satisfaction is our number one priority.
POLICIES
Return Policy
LifeProof is dedicated to bringing you, our customer, the latest technology in high quality waterproof and shockproof iPhone cases and accessories. Your LifeProof case and LifeProof accessories are covered by a full 30-Day Satisfaction Guarantee policy. All LifeProof Products purchased from LifeProof may be returned within 30 days of purchase, as described below, to ensure that customer satisfaction is made on every purchase.
LifeProof will accept returns within 30 days of the original purchase if the LifeProof Product was purchased directly from LifeProof. IF THE LIFEPROOF PRODUCT WAS PURCHASED FROM A RETAILER OR OTHER RESELLER OF LIFEPROOF PRODUCTS, THEN YOU MUST RETURN THE LIFEPROOF PRODUCT TO SUCH RETAILER/RESELLER, IN WHICH CASE YOUR RETURN WILL BE COVERED BY THE RETURN/REFUND POLICY OF THAT RETAILER/RESELLER.
Please contact Customer Service by Phone (USA Toll Free 1-888-533-0735, Direct Dial & International +1-858-810-8300) or Fax (+1-858-565-4282) or use one of the options on our Support Page to obtain a Return Merchandise Authorization number (RMA) for you to use in the return process.
You will be asked the reason for your return and you will need to provide your original order number and payment information. Accordingly, please have this information readily available. LifeProof will verify that your return is being made during the applicable 30-day return period. Once your order has been verified, you will receive an e-mail which will include your RMA number as well as instructions for the return. In no event will LifeProof accept any shipment that is sent C.O.D.
Please note that LifeProof cannot accept returned LifeProof Products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned LifeProof Product.
RETURNING A LIFEPROOF PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF LIFEPROOF’S RESPONSIBILITIES UNDER THE RETURN POLICY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED LIFEPROOF PRODUCT – SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE LIFEPROOF PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REFUND YOU WOULD HAVE RECEIVED UNDER THE RETURN POLICY.
You must use an insured carrier service with a tracking number. Please provide us with return information when available. As part of the requirements for this Return Policy, the returned LifeProof Product must be received by us (at the address specified in the return instructions we provided you with your RMA number), in the original and resalable condition and in the original packaging. You must include a full description of why you are returning the LifeProof Product.
For approved returns, LifeProof will refund to you the purchase price you paid for the returned LifeProof Product. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase, less shipping charges (which are non-refundable except for returns made under the Warranty) and less a 15% percent restocking fee. Please allow 5-7 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
Payment Policies for Purchases from LifeProof
Purchase using Credit Card
When you place your order using a credit card, LifeProof authorizes your purchase by verifying that your card has the available funds. Your credit card provider sets aside those funds so you may not spend them on anything else. LifeProof then "captures" or takes the funds for purchased LifeProof Products only after they ship. Please note that if your purchase does not complete for any reason, such as your card being declined by our Card Processor or your bank, the set-aside funds may continue to be unavailable for you to spend for several days, but will not be taken by LifeProof.
Purchase using PayPal
When you place your order using PayPal, the purchase amount is deducted from your PayPal-associated account immediately.
Policy Regarding Damaged Items
When you receive the package containing your LifeProof Product, please inspect your parcel carefully. If you receive a damaged LifeProof Product, notify the delivery company immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. You may provide us the claim number so we can follow up on the claim status - this may take up to several weeks. We are unable to send out replacement items until the claim is approved, or a payment is made for the 2nd shipment. If the delivery company accepts responsibility for the claim, we will promptly issue a refund to your credit card once LifeProof receives reimbursement from the delivery company.
Policy Regarding Backorders and Delivery Delays
Backorders
Backorders will be shipped when the affected LifeProof Product become available. Some items may require prepayment.
Delivery Delays
Some LifeProof Products in the LifeProof store may not be in stock and may have to be provided from our factory. Therefore, the shipping method you have chosen during the order process only pertains to LifeProof Product leaving our location in San Diego, CA to your desired destination. Delivery from our manufacturer to our San Diego location is sometimes unpredictable. If we become aware that shipment of the LifeProof Product you ordered is being delayed for any reason, we will attempt to contact you; otherwise the LifeProof Product will ship promptly after we receive it.
Dispute Resolution Policy
LifeProof agrees to use reasonable efforts and reasonable methods to resolve any disputes or discrepancies that arise regarding you and LifeProof. As part of the dispute resolution process, you also acknowledge and agree that you as the Authorized User or the Cardholder will not initiate any chargeback or claim procedure with our Merchant Bank or your creditor without first obtaining a special claim confirmation number from us to verify that you contacted LifeProof and provided us with the opportunity to resolve the claim or dispute, even if we were ultimately unable to provide a resolution.
LIMITED PRODUCT WARRANTY
Your LifeProof Products are covered by a limited product warranty (Limited Warranty) for the 1-year period following the original date of purchase (Warranty Period). If a substantial defect in material or workmanship arises with your LifeProof Product, and a valid warranty claim is received by LifeProof within the Warranty Period, you will be entitled to one of the remedies provided in the Sole and Exclusive Remedy section below.
This Limited Warranty is non-transferable and covers only the original end purchaser of the applicable LifeProof Product. Proof of purchase in the form of the original purchase receipt or packaging slip is required for warranty validation and service. Warranty claims must be made directly to LifeProof. Please note that LifeProof cannot be held liable, in any manner, for damages to your personal property resulting from any misuse or improper care and maintenance of the LifeProof Product case and O-ring seals.
Exclusions and Limitations
This Limited Warranty does not cover any LifeProof Product purchased through non-authorized dealers and/or online auction websites. Non-authorized dealer receipts and/or online sales auction confirmations are NOT accepted for warranty verification.
This Limited Warranty applies only to the LifeProof Product. The Limited Warranty does not extend to or otherwise apply to any non-LifeProof Product, even if packaged or sold with the LifeProof Product. This Limited Warranty applies only to the normal use of the covered LifeProof Product, normal wear and tear excepted, in accordance with the written use instructions provided with the LifeProof Product. This Limited Warranty does not apply to damage to the LifeProof Product caused by accident, abuse, misuse, use for any purpose other than its intended purpose, acts of God, or any alteration or modification of the LifeProof Product.
Sole and Exclusive Remedy
Your sole and exclusive remedy for any breach by LifeProof of this Limited Warranty, and LifeProof's sole and entire liability for such breach, is, at LifeProof's option, to repair or replace the defective LifeProof Product or, if the warranty claim is submitted during the first thirty (30) calendar days of the Warranty Period, refund the purchase price of the defective LifeProof Product. Repair or replacement of the applicable LifeProof Product (including parts and labor as well as re-shipping costs) shall be made at LifeProof's expense. LifeProof reserves the right to send you a replacement LifeProof Product that is the same or of a similar style to the LifeProof Product you returned under the Limited Warranty or a substitute equivalent to your original LifeProof Product that may not be of like kind (depending on availability). Replacement LifeProof Products will be furnished only on an exchange basis. Replacement or repaired LifeProof Products are warranted as above only for the remainder of the original applicable Warranty Period.
Obtaining Warranty Service
If you wish to make a claim under this Limited Warranty with respect to a LifeProof Product, please log on to www.lifeproof.com/en/contact/, complete the form and provide the following information in the ‘Message’ field:
- Product SKU
- Purchase date
- Brief (300-450 characters) description of problem
Please note that LifeProof cannot accept returned LifeProof Products in packages without an RMA number. Your RMA number must be clearly marked on the outside of the package containing your returned LifeProof Product.
RETURNING A LIFEPROOF PRODUCT WITHOUT AN RMA NUMBER WAIVES ALL OF LIFEPROOF’S RESPONSIBILITIES UNDER THE LIMITED WARRANTY, EVEN IF PROOF OF DELIVERY IS AVAILABLE, DUE TO OUR INABILITY TO MATCH YOUR PURCHASE WITH THE RETURNED LIFEPROOF PRODUCT – SO, IF YOU SEND US A PACKAGE WITHOUT THE RMA NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE, YOU UNDERSTAND AND ACKNOWLEDGE THAT YOU WILL LOSE BOTH THE LIFEPROOF PRODUCT(S) IN THE PACKAGE AS WELL AS ANY APPLICABLE REMEDY YOU WOULD HAVE RECEIVED UNDER THE LIMITED WARRANTY.
Warranty Disclaimers
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED PRODUCT WARRANTY SECTION, EACH LIFEPROOF PRODUCT IS PROVIDED SOLELY ON AN "AS IS" BASIS AND LIFEPROOF MAKES NO OTHER WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LIFEPROOF SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIOD OF THE LIMITED WARRANTY AS SET FORTH ABOVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD THAT IS LONGER THAN THE WARRANTY PERIOD SET FORTH IN THE LIMITED WARRANTY, THEN THE WARRANTY PERIOD FOR LIFEPROOF PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
LIMITATION OF LIABILITY
IN NO EVENT, UNDER ANY CAUSE OF ACTION OF THEORY OF LIABILITY, SHALL LIFEPROOF ITS DISTRIBUTORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, ARISING OUT OF THE USE OF OR INABILITY TO USE ANY LIFEPROOF PRODUCT, INCLUDING, WITHOUT LIMITATION, PROPERTY DAMAGE, LOSS OF VALUE OF THE LIFEPROOF PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE LIFEPROOF PRODUCT, OR LOSS OF USE OF THE LIFEPROOF PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE LIFEPROOF PRODUCT, EVEN IF LIFEPROOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT LIFEPROOF HAS NO LIABILITY FOR ANY DAMAGE OR DESTRUCTION TO CONSUMER ELECTRONICS DEVICES OR OTHER PERSONAL PROPERTY THAT ARE CONTAINED INSIDE OR OUTSIDE THE LIFEPROOF PRODUCTS, INCLUDING, WITHOUT LIMITATION, LAPTOPS, CELLULAR PHONES, OR OTHER HANDHELD DEVICES, OR ANY LOSS OF DATA CONTAINED IN THE FOREGOING DEVICES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF LIFEPROOF AND ANY OF ITS DISTRIBUTORS AND/OR SUPPLIERS SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE LIFEPROOF PRODUCT GIVING RISE TO LIABILITY. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIMITATIONS OF LIABILITY SET FORTH ABOVE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
LifeProof is operated by TreeFrogs Development, Inc.